Frequently Asked Questions

What is the story behind the Petty Family Floors legacy?
Our story is deeply intertwined with the history of this region, stretching back to the 1970s. We began with a commitment to providing quality craftsmanship to our neighbors. Over the decades, we evolved into a comprehensive flooring company in Round Rock, TX, yet our foundational values never wavered. We have spent more than twenty years treating every person who walks through our doors like family. This legacy is built on the trust we earned from the very first tile we laid to the floors we install today. We take pride in being a local, family-owned, and female-operated business.

What makes your approach different, and how does being a female-operated company influence the way you handle projects?
We believe being female-operated allows us to bring a unique perspective and meticulous care to every project. We understand your home is a sanctuary and treat it with respect from our showroom meeting to the final walkthrough. Our approach centers on clear communication and a deep understanding of how families live. We know every detail matters, whether it is a transition or a backsplash. By focusing on aesthetics and functionality, we ensure results are practical for your specific needs. We maintain an organized environment to provide a stress-free experience.

I am looking for more than just new floors; can you help me with a kitchen or bathroom remodel including counters?
While we specialize in floors, we are a full-service surface provider capable of transforming your kitchen or bathroom. We offer much more than carpet; our expertise extends to kitchen remodels where we install countertops and backsplashes using stone mosaics. For bathrooms, we handle everything from custom showers to durable stone surfaces. As a premier flooring company in Round Rock, TX, we have expanded our services to meet all your renovation needs. We take pride in providing modern solutions that elevate your home's aesthetic while improving its overall value.

What does your turn-key service actually entail, and how much of the preparation work will I be responsible for during installation?
We offer a turn-key experience, meaning we take care of the lifting and details so you can enjoy the result. We designed our process to be comprehensive. We assist with moving furniture to ensure a clear path for installation. Once the primary work is completed, we also handle the installation of baseboards and the painting of finishing trim. This approach ensures you do not need to outsource tasks to other contractors. We are committed to completing every aspect to your total satisfaction, ensuring the result matches your unique personal style.

Do you offer specialized products for high-traffic areas like home gyms or office spaces that require more durability than residential flooring?
Yes, we provide specialized products designed to withstand the rigors of high-traffic environments. For workout areas, we offer rubber gym flooring that provides shock absorption and durability. We also cater to business owners by providing commercial-grade carpet tile and resilient surfaces that handle constant foot traffic. As a versatile flooring company in Round Rock, TX, we understand that different spaces have unique functional requirements. We help you tailor your selection based on the specific activities and the number of people. Our installations are built to last and look great.

How can I be sure that the flooring I choose in the showroom will actually look good in my rooms before I commit?
We know choosing the right product is a difficult decision, which is why we provide tools to help you visualize the result. We offer a virtual visualizer that allows us to see products in your home. You snap a picture, upload the photo, and then tap through various options to see an instant preview. Beyond digital tools, we encourage you to visit our showroom to touch and see options in person. We are happy to let you borrow samples, ensuring your selection is perfectly suited to your style and lighting.

I am planning a large renovation; do you offer financing options to help manage the cost of materials and installation?
We understand home improvements are a significant investment, and we want to make the process accessible. To assist with financial planning, we offer special deferred and no-interest financing through Synchrony Financial. This allows you to move forward with your dream renovation while managing costs in a way that fits your budget. Whether you are updating one room or undergoing a full-home transformation, our goal as a dedicated flooring company in Round Rock, TX is to provide flexible solutions. You can apply for financing through our website or in our showroom.

Why should I choose a local family business like yours over a large national retailer for my remodeling needs?
Choosing Petty Family Floors means you are supporting a local business deeply invested in our community. Unlike national retailers, we treat every customer like family because our history is rooted here. When you visit our retail location, you will be assisted by a family member who truly cares about the success of your project. We offer personalized service that cannot be matched by corporations. We prioritize relationships over transactions and are committed to offering our best services from our first interaction to the final installation detail for your home.